Privacy Policy

Last updated: January 13, 2026

1. Introduction

Welcome to MembersHub.app ("we," "our," or "us"). This Privacy Policy explains how SHYDOG CREATIVE LTD (Company No. 10913802), registered in England & Wales, collects, uses, discloses, and safeguards your information when you use our service.

We are committed to protecting your privacy and ensuring you have a positive experience on our platform. By using MembersHub.app, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

  • Account information (name, email address, password)
  • Club details (club name, contact information, branding assets)
  • Content you create (pages, posts, images, videos)
  • Payment information (processed securely through Stripe)
  • Communication data (support requests, feedback)

2.2 Automatically Collected Information

When you use our service, we automatically collect:

  • Device information (browser type, operating system, device identifiers)
  • Usage data (pages visited, features used, time spent)
  • IP address and location data
  • Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information from third-party services you connect to your MembersHub account, such as payment processors (Stripe) and analytics providers.

3. How We Use Your Information

We use the collected information for:

  • Providing, maintaining, and improving our services
  • Processing your transactions and managing subscriptions
  • Sending you technical notices, updates, and support messages
  • Responding to your comments and questions
  • Analyzing usage patterns to enhance user experience
  • Detecting, preventing, and addressing technical issues and fraud
  • Complying with legal obligations
  • Marketing communications (with your consent)

4. Data Sharing and Disclosure

We may share your information with:

4.1 Service Providers

Third-party vendors who perform services on our behalf, including:

  • Stripe (payment processing)
  • Cloud hosting providers (Vercel, AWS)
  • Email service providers (Resend)
  • Analytics providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information for any other purpose with your consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication
  • Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Your Data Rights

Under GDPR and UK data protection laws, you have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a structured format
  • Objection: Object to processing of your data
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at hello@membershub.app

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience. For detailed information, please see our Cookie Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

10. Children's Privacy

Our service is not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our service after changes become effective constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

SHYDOG CREATIVE LTD

Company No. 10913802

Registered in England & Wales

Email: hello@membershub.app

13. Supervisory Authority

If you are located in the EEA or UK, you have the right to lodge a complaint with your local data protection authority:

  • UK: Information Commissioner's Office (ICO) - ico.org.uk